This Privacy Policy explains how NSH / NonStopHits.co.uk (“NSH”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you:

• Visit our website
• Listen to our online radio stream
• Use the NonStopHits Alexa Skill (the “Skill”)
• Contact us
• Submit a song request or shout-out
• Enter a competition
• Apply to present on NSH
• Interact with us online

1. Who we are

NSH is a UK-based online radio station available at:

Website: https://nonstophits.co.uk
Contact email: contact@nonstophits.co.uk

2. What personal information we collect

Depending on how you interact with us, we may collect:

• Your name
• Your email address
• Your message or enquiry
• Song requests or shout-outs you submit
• Presenter application details
• Competition entry details
• IP address and basic technical information
• Website usage data via cookies or analytics tools
• Stream listener information (e.g. IP-based connection data, device/browser info, listening session data)

Alexa Skill usage:
We do not directly collect or store personal data through the Alexa Skill. However, Amazon may process:

• Voice recordings and commands
• Device information
• Skill usage data

This information is handled by Amazon in accordance with their privacy policies.

We do not knowingly collect unnecessary personal information.

3. How we use your information

We may use your information to:

• Respond to enquiries or messages
• Process song requests, dedications, or shout-outs
• Review presenter applications
• Manage competitions or promotions
• Improve the website and listening experience
• Monitor performance of the website and radio stream
• Prevent spam, abuse, or security issues
• Meet legal, licensing, accounting, or regulatory obligations

4. Lawful basis for processing

Under UK data protection law, we rely on:

• Consent – e.g. optional cookies or marketing
• Legitimate interests – e.g. responding to enquiries, improving services, protecting systems
• Contract or pre-contract steps – e.g. applications or partnerships
• Legal obligations – e.g. record keeping and compliance

5. Song requests and shout-outs

If you submit a request, dedication, or message:

• Only provide information you are happy to share
• We may broadcast first names, locations, or messages on air
• We will not deliberately broadcast private contact details

We reserve the right not to use any submission.

6. Presenter applications

We use submitted information to assess applications and contact you.

We may retain applications for a reasonable period unless you request deletion sooner.

7. Competitions and giveaways

We may collect relevant details to:

• Administer competitions
• Contact winners
• Deliver prizes

Additional terms may apply to specific competitions.

8. Cookies and analytics

We use cookies and similar technologies to:

• Ensure the website functions correctly
• Analyse usage and improve performance
• Support embedded features

Where required, we will request consent for non-essential cookies.

9. Third-party services

We use trusted third parties, including:

• Hosting providers
• Streaming providers
• Analytics tools
• Email/contact systems
• Security and spam prevention tools
• Social media platforms
• Music licensing/reporting services

These providers may process limited personal data on our behalf or independently.

10. Data retention

We only retain data as long as necessary. Typical periods:

• Contact messages: up to 12 months
• Song requests/shout-outs: up to 6 months
• Presenter applications: up to 12 months
• Competition entries: up to 12 months after completion
• Logs/security data: up to 12 months
• Legal/financial records: as required by law

11. Sharing your information

We do not sell personal data.

We may share data:

• With service providers supporting our operations
• Where required by law or legal process
• To protect our rights, systems, or users

12. International transfers

Some providers may process data outside the UK. Where this happens, we use appropriate safeguards such as contractual protections.

13. Your rights

Under UK GDPR, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Object to processing
• Restrict processing
• Withdraw consent
• Request data portability

Contact: contact@nonstophits.co.uk

You may also complain to the UK Information Commissioner’s Office (ICO).

14. Content Notice (Radio & Alexa Skill)

NSH broadcasts live radio content. While we aim to provide broadly suitable programming, some music or live content may include explicit language, including swearing.

By listening via our website, stream, or Alexa Skill, you acknowledge that:

• Content may not always be suitable for all audiences
• Listener discretion is advised
• Content may not be appropriate for children

15. Children

NSH is intended for a general audience. We do not knowingly collect personal data from children without appropriate consent.

If you believe a child has provided personal data, please contact us.

16. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

17. Contact

For any privacy-related queries:

Email: contact@nonstophits.co.uk
Website: https://nonstophits.co.uk